Service design's development process

China may be relatively few people heard the concept of service design, in fact, service design has been decades of development history, mainly in Europe and the United States.
In 1984, Shostack G. Lynn in the "Harvard Business Review" published in the paper "Designing Service", the first combination of services and design for the development of service design kicked off.
In 1991, Bill Hillins and his wife in their common book "Total Design", Service Design word first appeared in front of people.
The development and application of service design, mainly due to IDEO, Frog Design, the United Kingdom and Germany, a number of public design agencies, Cologne International Design Institute and others follow suit.

Service design more and more attention, in addition to the design companies and institutions of its research and popular contribution, which also has its historical inevitability.
In the past industrial age, due to the economic backwardness and lack of materials, the services provided by public institutions can only meet the "useful" and "available" needs, the basic guarantee that the service can be implemented as the goal of the ruler, and on this service The experience is inevitably ignored. With the development of the times, in the past, the industrial era followed the service did not catch up with the pace of economic development, there are still a lot of ills, people's pursuit of quality of life continues to improve, for the service, just "useful" "available" Can not meet the needs of people's user experience, more need to meet the "easy to use" "commonly used" "hi with" needs.
Therefore, the service ui design in the history of the wheel driven by the enthusiasm and people driven, is moving forward quickly.