Tuesday, 19 February 2019
The problem with the standard usability testing process
When I first started conducting structured usability testing I was the solo designer and very junior. I had finished my beautiful InVision prototypes and was excited to start conducting user testing for the first time. There wasn’t much documented online on how to format the information during the user test and display the results. So, I printed out one copy (of 6 sheets) for each of the 5 individual users being tested. I would start the test by having the user go through each step and would scribble my thoughts on the printed document. Afterwards, I would grab my bundle of messy printed sheets and type my findings into a separate text document for each user with their name as the title. I would take each of the typed documents and put them side by side to compare them to try and find what issue kept coming up most often. It would take me a long time to find the biggest pain point to address first. I would then provide a wordy report to the founder and developers who skimmed through it and when they asked for references on how I got to my conclusion I pointed to the ugly pile of paper on my desk for user testing.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment